Product managers understand even more the importance of the support-driven growth, and develop strategies to gather meaningful feedback from customer-facing teams within their organization.
At this Product-Led Growth conference session, Georgia Tsiamanta Head of Support at Balena, discussed the customer support point of view and talked about how support teams extract customer feedback, assess it, the data they are looking at, and the KPIs that matter the most.
About the Speaker
Georgia has a background in Mathematics and Computer Science. She has an extensive experience working as a Customer Support and Success consultant for SaaS and tech companies and currently is working as Head of Support at Balena. As the co-organizer of Athens Support Driven Meetup, Georgia would like to inspire young people to follow customer support as a career.