Customer experience is the one opportunity SaaS organizations need to capitalize upon, to reduce churn and increase ROI. This outcome, however, takes its toll. Especially now that Product Led Growth is on the rise. Where does customer experience meet product experience? Where do they align? How can the product fill the gap humans leave behind and reinforce the buyer-vendor relationship?
These are some of the questions we will answer. Always with the hope that you can put those learnings to work and adjust them to your value proposition.
